Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to LIVE DOT. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect and process the following types of information:

  • Account Information: Email address, password (encrypted), and subscription status
  • QR Code Data: Content you include in your QR codes, design preferences, and metadata
  • Usage Data: QR code scan statistics, analytics data, and activity logs
  • Payment Information: Processed securely through Stripe (we do not store your full payment details)
  • Technical Data: IP address, browser type, device information, and cookies

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and maintain our QR code generation and management services
  • To manage your account and process your subscription payments
  • To track QR code scans and provide analytics (for dynamic QR codes)
  • To communicate with you about service updates and support requests
  • To improve our services and develop new features
  • To detect and prevent fraud or security issues

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

  • All passwords are encrypted using industry-standard hashing algorithms
  • Data is transmitted over secure HTTPS connections
  • Payment processing is handled by Stripe, a PCI-compliant payment processor
  • We regularly update our security practices to protect against unauthorized access
  • Access to personal data is restricted to authorized personnel only

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers (e.g., Stripe for payments) who assist us in operating our services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to share your information

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Analyze how our service is used and improve performance
  • Track QR code scan analytics for dynamic codes

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our service.

7. Your Data Rights

You have the following rights regarding your personal data:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to certain exceptions)
  • Export: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your personal data
  • Withdrawal: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at privacy@livedot.com.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

  • Account data is retained while your account is active
  • QR code data is retained according to your subscription type and usage
  • After account deletion, we may retain certain data for legal or operational purposes for up to 90 days
  • Anonymous analytics data may be retained indefinitely

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: